How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from KomalTouch seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at KomalTouch or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

How do I cancel the order, I have placed?

Order can be cancelled till the same is out for delivery. Note: This may not be applicable for a certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

How do I create a Return Request?

You can create a Return in three simple steps

Tap on MyOrders
Choose the item to be Returned
Enter details requested and create a return request

I have created a Return request. When will I get the refund?

Refund will be initiated upon successful pick up as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

NEFT - 1 to 3 business days post refund initiation

Online Refund – 7 to 10 days post refund initiation, depending on your bank partner